Unable to connect vari light dimmer

[Banof]

Hi, Ive connected a dimmer to a lighting circuit, downloaded the app, gone through the process of linking the app to the dimmer and to the wifi but the dimmer never shows up in the app.

the rapid flashing blue light goes to a stead slower flash but it neve chows in th app.
Ive reset the dimmer and tried several times with the same result.

Any help?

[pzygmunt]

Hi,
Put the dimmer back into configuration mode. Then go through all the steps of the Add wizard. At the end, there is a summary in the application. Please upload a screenshot.

[Banof]

HI,

apologies for the delay,
This is the final screen, ive changed to. anew dimmer to rule a faulty unit out. ive tried on a different network, same result.

Help would be appreciated.

thanks

[pzygmunt]

A WiFi network named "Asus" does not exist. Check if you entered the name correctly (upper and lower case letters are important). Check if the network operates in the 2.4Ghz band.

[Banof]

Hi thanks for the reply,

It does exist it is my network. It is a 2.4 ghz as it also has Asus 5ghz as it’s primary network.

Any suggestions?

Thanks

[vajera]

Hi thanks for the reply,

It does exist it is my network. It is a 2.4 ghz as it also has Asus 5ghz as it’s primary network.

Any suggestions?

Thanks

1. do you have network named "Asus" - with these quotation signs (" ") ?
2. do you have the same network name for 2.4 and 5.0 GHZ?

[Banof]

Hi
They’re are no quotation marks, however they’re Omar’s no quotation marks when I enter the network.
The 2.4 and 5 ghz networks have different names.

Thanks again

[Banof]

Omar?? They’re are no quotation marks when I enter the network name and password.

[pzygmunt]

Upload here screenshots of all Wifi settings (hide passwords) from your router. Check if you have TKIP or AES set.
Try to temporarily disable the 5Ghz band or set a separate wifi name for 5GHz.