Varilight dimmer not shown in Supla app

[Fitpaul]

Thanks again for your help with this matter. The router assigns IPaddress 192.168.1.104 to the dimmer. I tried pinging that address but it times out with 4 packets sent and none received.
I tried pinging one of the other dimmers and got a response with 4 packets sent and 4 received so I am doing it right.

I turned off the 5GHz radio in the modem but that made no difference. This is exasperating!

What else can I try?

[pzygmunt]

This would suggest that it is some old lease and the dimmer does not even connect to WiFi.

You can try to change the channel on which the 2.4Ghz network works, but it probably won't change anything. You can try disabling and enabling the DHCP server.

Can you check if there is an update available for your router's firmware?

[Fitpaul]

Bingo! I manually assigned a static IP address to the dimmer and now it works. So why should that make a difference? Well, I'm very happy this is now sorted. Thanks for all your help. I couldn't have done it without you.

[pzygmunt]

I'm glad it worked. It's hard to judge. It may be worth considering changing your router to something better.

[Fitpaul]

One thing I might say for you to know. When I tried to pair the device it didn't work. It was because my phone was on VPN. When I turned that off, it paired immediately. Just for your info.....

[gooseodyssey]

Hi. My Varilight V-Pro Smart started flashing blue fast LED suddenly and it showed disconnected in the app. I tried repairing it and it was the same. I deleted it from Supla Cloud and held the dimmer down for ten seconds to reset factory. I did the I/O pairing process, it found it, it said it worked but it isn't showing in the Supla app and the LED is blinking slow Blue. I have tried reserving an IP address for the dimmer's MAC address, no luck. I have several other dimmers that are working fine. Any ideas? Thanks!

[pzygmunt]

Go through the "add wizard" again and check what is in the "Last state" which is visible in the summary.

[gooseodyssey]

First time I did it seemed to say nothing. Second time I did it it seemed to say Wifi – Connecting.

[pzygmunt]

Check if your router has any limits. Make sure that the WiFi range is sufficient at the installation location. Restart the router. Update its software.

[gooseodyssey]

Thank you. I don't think the Virgin Media Hub 3 has any limits. WiFi range should be fine. No updates for the router available. No issues wirh any other devices.