Varilight V-Pro Smart - ongoing faults / bugs

[nathanb1]

Unifi reports device has excellent connection, it has received it's DHCP reservation IP and there is no packet loss from a ping.
Currently these devices have full outbound access through the router and initially they did connect and register in the cloud.

[nathanb1]

Thank you with your help. It appears the device has just appeared back in the application. I'll report back if it disappears again.

[pzygmunt]

Samo nie może zniknąć. Dotknij ikonkę (i) w aplikacji i wrzuć tutaj zrzut ekranu.

[nathanb1]

Still working ok. I noticed the Supla website said it was under maintenance this morning, perhaps that was it.

I also got them working with Alexa. I resisted uninstalling the Alexa app and reinstalling but that fixed things in case anyone else has the issue.

[pzygmunt]

Today's update should not affect this.
Please tap the (i) icon in the app and post a screenshot here.

[David C]

Meanwhile, back on topic... I've had a reply from Varilight to say they were having a meeting this afternoon discussing the issues I've had.

[Marvsimmons]

Hi,

Really appreciate this post and I would like to hear the responses when they come through.

I've just had varilight dimmers put everywhere in the house. Some work perfectly but a fair few have all of the same issues described by David C. All lights have the same hardware, firmware, installation setup and where done by a reliable and qualified professional.

I read some stuff about current fluctuations and having capacitors on in a Reddit thread so may give that a go if nothing else is suggested.

Thanks
Martin