Varilight V-Pro Smart - ongoing faults / bugs

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David C
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Joined: Mon Oct 04, 2021 5:28 pm

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Varilight VPro Smart WiFi issues
Repeated random issues with lights turning up to 100% when the Bathroom light (a basic pull switch) is turned on or off.
This has been happening randomly from the first Varilight install in 2021.
Doesn't happen every time, but is very annoying when it does happen, especially when it turns a bedroom light to 100% in the middle of the night...
The kitchen light has turned OFF when the oven door was opened (electric fan oven)...!
Another very frequent issue is a lightswitch disconnecting and reconnecting when you press the button to turn the light off. Witnessed by the blue light going off then on again. Checking on the app confirms the switch has reset. Most frequently Bedroom 1, Stairs, Dining Room. But they ALL do it, so much that I try to avoid actually pressing the buttons as it has led to issues during that rebooting sequence.

There is also an annoying bug in the mk2 version of the switch that I have for the Lobby and for the Outside light. The feature where a quick spin anti-clockwise should go to minimum level, doesn't and if you do it again it will increase the level not decrease it. A quick spin clockwise doesn't go to 100% either.

I have tried to keep a log of recent events, but these issues have all been happening from the start in 2021 and there will be additional events that haven't been logged:

4/12/2023 15:34 Stair light turned up to 100% when bathroom light turned on
4/12/2023 15:36 Bedroom 1 light turned up to 100% when bathroom light turned off

18/12/2023 09:53 Bedroom 1 light switch reset itself without anyone touching it, bringing the light on & off repeatedly. I had just turned off the bathroom light (std pull switch).

20/12/2023 Stair light lighting calibration dropped "100%" to a very low level (approx 50%). Reset to correct levels via the app. Most rooms have now done this recently.

21/12/2023 20:38 Bedroom 1 light switch reset itself without anyone touching it, bringing the light on & off repeatedly. I had just turned off the bathroom light (std pull switch).

24/12/2023 06:54 Bedroom 1 light turned itself to 100% without touching it. I had just turned off the bathroom light (std pull switch).

24/12/2023 08:20 Dining room light switch disconnected and reconnected when button pressed to turn light off.

24/12/2023 16:41 Stair light switch reset itself without anyone touching it, bringing the light on & off repeatedly. It was at 100% and went back to 100% after it reset itself.

24/12/2023 16:43 Stair light switch reset itself again without anyone touching it, bringing the light on & off repeatedly. It was at 100% and went back to 100% after it reset itself.

24/12/2023 21:28 Kitchen light switch disconnected and reconnected when button pressed to turn light off.

25/12/2023 21:36 Stair light switch disconnected and reconnected when button pressed to turn light off.

26/12/2023 00:28 Stair light switch disconnected and reconnected when button pressed to turn light off.

26/12/2023 19:06 Bedroom 2 I noticed the light lighting calibration had dropped "100%" to a very low level (approx 50%) again. Most rooms have now done this a few times. When I went into configuration in the app, the switch COMPLETELY rebooted, going offline and when it eventually came back the levels were back to normal.

27/12/2023 21:01 Kitchen light switch disconnected and reconnected when button pressed to turn light off.

28/12/2023 14:45 Bedroom 1 light switch reset itself without anyone touching it, bringing the light on & off repeatedly. I had just turned off the bathroom light (std pull switch).

28/12/2023 18:14 Kitchen and Dining Room lights turned themselves OFF when the oven door was opened. Obviously a VERY dangerous situation.


All bulbs were purchased from Varilight themselves via their MySwitchShop website.

They are a great product, but there are clearly faults either firmware or hardware that need addressing.
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pzygmunt
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Location: Paczków

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I forwarded this post to the manufacturer of this dimmer.
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Varilight_MB
Posts: 36
Joined: Fri Sep 25, 2020 2:44 pm

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It's really unfortunate that you are experiencing so may issues with your Varilight Smart Switches.
Can you please raise a support ticket on Varilight website with link to this post, so they can assist you directly.
Once the issues will be resolved we can post an update here.
Varilight Technical
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David C
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Joined: Mon Oct 04, 2021 5:28 pm

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No response yet, but it is the weird Christmas/New Year period, so understandable.

But to add more info, the following have occured since the previous post:

29/12/2023 09:23 Bedroom 1 light switch reset itself without anyone touching it, bringing the light on & off repeatedly. I had just turned off the bathroom light (std pull switch).

29/12/2023 09:52 Stair light switch disconnected and reconnected when button pressed to turn light off.

29/12/2023 13:23 Bedroom 1 light switch reset itself without anyone touching it, bringing the light on & off repeatedly. I had just turned off the bathroom light (std pull switch).

30/12/2023 13:53 Bedroom 1 light switch reset itself without anyone touching it, bringing the light on & off repeatedly. I had just turned off the bathroom light (std pull switch).

30/12/2023 14:44 Kitchen light switch disconnected and reconnected when button pressed to turn light off.

30/12/2023 22:05 Kitchen light switch disconnected and reconnected when button pressed to turn light off.

30/12/2023 22:06 Living Room light switch disconnected and reconnected when button pressed to turn light off.

31/12/2023 08:33 Bedroom 1 light switch reset itself without anyone touching it, bringing the light on & off repeatedly. I had just turned off the bathroom light (std pull switch). After resetting it went to the level it was at before.

1/1/2024 00:38 Bedroom 1 light turned itself on to 100% without touching it. I had just turned off the bathroom light (std pull switch).

1/1/2024 21:36 Dining Room light switch disconnected and reconnected when button pressed to turn light off.
nathanb1
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Joined: Thu Jan 04, 2024 8:46 am

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Got mine yesterday, all connected up ok, although Alexa couldn't find them. Now have the same problems as you, happened overnight. Are these being mis-sold?
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pzygmunt
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Describe exactly what the problem is because this thread does not concern Amazon.
nathanb1
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Joined: Thu Jan 04, 2024 8:46 am

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Thanks for getting back, I don't wish to hijack this thread.

Mentioning Alexa was by way of another issue. I installed 2 dimmer switches (Varilight V-Pro Smart) yesterday. They connected and worked through the iphone app.

This morning one had disconnected, I reset and re-added and it appeared back in the app. within a minute it had disconnected. I can ping these devices.

I removed the devices from Supla Cloud, and removed the app from my phone and reinstalled. Now the devices broadcast their wifi, I go through reconnecting, it says connecting to wifi but the devices no longer make their way back into the Supla app. My phone is connected and available and visable in the cloud service.

I tried it on an ipad too with the same result.
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pzygmunt
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Joined: Tue Jan 19, 2016 9:26 am
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You don't need to remove these devices and add them again, because it will only generate more problems. Go through the adding wizard and post a screenshot of the last step here, where there is a summary.
nathanb1
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Joined: Thu Jan 04, 2024 8:46 am

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photo_2024-01-04_11-13-18.jpg
At this point it is ping-able, but doesn't appear in the app.
Logging into cloud at this point said invalid token, if that helps.
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pzygmunt
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Joined: Tue Jan 19, 2016 9:26 am
Location: Paczków

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What is the strength of the WiFi signal at the installation site?
If you can ping the dimmer, what is the percentage of packets lost?
Does your router have any limits/restrictions?

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