Waiting activation email...3 days!

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BillyNic
Posts: 1
Joined: Wed Jan 29, 2020 6:40 pm

Wed Jan 29, 2020 6:46 pm

I have been waiting 3 days for an activation email (which is not in my Junk mail!) and need to activate my account or can not use the app...any suggestions??
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pzygmunt
Posts: 10631
Joined: Tue Jan 19, 2016 9:26 am
Location: Paczków
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Wed Jan 29, 2020 7:03 pm

Send me (via private message) your email address. I will verify what went wrong.
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pzygmunt
Posts: 10631
Joined: Tue Jan 19, 2016 9:26 am
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Wed Jan 29, 2020 7:22 pm

Try to login at https://cloud.supla.org/login.
Then your will probably see message

"Your account has not been confirmed yet.

Please click the link we have sent you after the registration to proceed.

Having problems with account activation? Make sure that the message did not landed in the SPAM/Junk folder. You can also click here to resend the account activation link."

Please click "here" link.
Tanker62
Posts: 3
Joined: Wed Jan 29, 2020 3:29 pm

Fri Jan 31, 2020 7:20 pm

It sometimes happens on all platforms that send you e-mails, what's your provider?
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pzygmunt
Posts: 10631
Joined: Tue Jan 19, 2016 9:26 am
Location: Paczków
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Fri Jan 31, 2020 10:15 pm

We send email via ogicom.pl. It comes from us. We have no influence what happens next.
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