Alexa says lights “not responding”, but they are functional

[jcswright]

Thank you pzygmunt - I've PM'd you with the email address.

Let me know if there's anything else I can do to help, and sorry for getting a bit frustrated...

[jcswright]

Any luck, pzygmunt?

[pzygmunt]

I'm waiting for a response from Amazon. I wouldn't expect it to happen any time soon.

[jcswright]

Any news?

This is getting really frustrating - I have loads of devices connected to Alexa, and although I've had various problems I've never had anything like this that just can't be solved.

I've opened a support ticket with Varilight, the UK supplier, and if it isn't fixed soon I will return it to the wholesaler and try a different switch.

I know that sounds a bit drastic, but I'd expect this switch to last for 20 years and I'm not listening to Alexa say "sorry, Kitchen is not responding" for the rest of my life (if she even lasts that long herself...)

[pzygmunt]

Unfortunately, without support from Amazon, there is nothing we can do about this. Varilight will forward the case to us.