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Waiting activation email...3 days!

Posted: Wed Jan 29, 2020 6:46 pm
by BillyNic
I have been waiting 3 days for an activation email (which is not in my Junk mail!) and need to activate my account or can not use the app...any suggestions??

Re: Waiting activation email...3 days!

Posted: Wed Jan 29, 2020 7:03 pm
by pzygmunt
Send me (via private message) your email address. I will verify what went wrong.

Re: Waiting activation email...3 days!

Posted: Wed Jan 29, 2020 7:22 pm
by pzygmunt
Try to login at https://cloud.supla.org/login.
Then your will probably see message

"Your account has not been confirmed yet.

Please click the link we have sent you after the registration to proceed.

Having problems with account activation? Make sure that the message did not landed in the SPAM/Junk folder. You can also click here to resend the account activation link."

Please click "here" link.

Re: Waiting activation email...3 days!

Posted: Fri Jan 31, 2020 7:20 pm
by Tanker62
It sometimes happens on all platforms that send you e-mails, what's your provider?

Re: Waiting activation email...3 days!

Posted: Fri Jan 31, 2020 10:15 pm
by pzygmunt
We send email via ogicom.pl. It comes from us. We have no influence what happens next.